My Stories Matter – Terms of Service1. Using Our Services 2. Your Content 3. Purchases & Payments 4. Third‑Party Services & Integrations 5. Intellectual Property 6. Privacy & Accessibility 7. Disclaimers, Indemnification & Liability 8. Dispute Resolution & Arbitration 9. Termination & Changes 10. DMCA & Claims 11. Miscellaneous 12. Contact Us
Effective Date: 06/19/2025
Last Updated: 09/18/2025
Welcome to My Stories Matter (“we,” “us,” or “our”). These Terms of Service (“Terms”) apply to your access and use of our website, mobile app, and related services (collectively, “Services”). By using our Services, you agree to comply with these Terms and our Privacy Policy. Please read carefully and keep a copy for your records.
If you're under 13, you may only use our Services with an adult’s permission. By using the Services, you represent you meet these age requirements.
Table of Contents- Eligibility & Responsibility: You may only use the Services for lawful purposes, and you agree not to misuse them (e.g., harassing others, uploading malicious content, or accessing unauthorized data).
- Account Credentials: To use certain features, you must create an account and provide accurate, up-to-date information. You’re responsible for keeping your login secure and for any activity under your account.
- Ownership: You retain full ownership of your submissions (stories, photos, voice, video, etc.)
- Limited License to Us: By submitting content, you grant My Stories Matter a non-exclusive, royalty-free license to host, store, reproduce, adapt, and distribute it solely to provide the Services - and only with your explicit consent for marketing purposes.
- Content Reviewing: We don’t routinely monitor user content, but may review and remove material we believe violates law or policy. You are responsible for keeping personal backups.
- Ordering: You may order memory books or other products. Pricing and availability are subject to change, and you’ll be charged at the time of purchase.
- Refunds & Returns: You may request refunds within 30 days of purchase, provided books haven't been printed; printed books are non-returnable. We’ll fix or reprint defective products.
- Shipping: Estimated delivery times are provided at checkout. We are not liable for carrier delays or incorrect shipping info.
- Our Services may link to or integrate with third-party tools (e.g., social logins, payment processors). Use of these tools is at your own risk and according to their terms.
- Your Content: You retain ownership as noted above.
- Our Materials: All branding, site content, and software are owned or licensed by us and protected by law. You may not copy or use them without permission.
- Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect personal data.
- We aim to make our Services accessible; see our Accessibility page for details.
- Disclaimer: Services are provided “as is,” with no express or implied warranties (e.g., merchantability, fitness for purpose) - to the extent allowed by law.
- Indemnity: You agree to hold us harmless from claims related to your content, use of Services, or violation of Terms or law.
- Arbitration Agreement: You're agreeing to resolve disputes through individual arbitration - no class actions. The arbitrator has authority like a court, but limits on discovery and appeals may apply.
- Venue: If arbitration is unenforceable for any claim, disputes will be handled in courts located in San Jose, CA.
- Termination: We may suspend or terminate your account for breach of Terms or policy violation, without notice.
- Service Changes: We can modify, suspend, or remove features at any time. If possible, we’ll notify you and help you retrieve your content.
- Revisions to Terms: We may update these Terms at any time. Updated Terms will be posted with a “Last Updated” date. Continued use after updates means you accept them.
- If you believe content infringes your copyright, notify our agent with: signature, identification, location, your contact, a statement of good faith, and acknowledgement under penalty of perjury.
- No Assignment: You may not transfer your rights under these Terms without our permission.
- Severability: Invalid provisions don’t affect the rest of the Terms.
- Governing Law: These Terms are governed by the laws of California, excluding conflicts-of-law rules. Disputes will be resolved in local courts, unless arbitration applies.
- Questions or concerns? Reach out to us.
Thank you for trusting My Stories Matter to preserve your stories!